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Terms of Service

Welcome to Brandcharger. By accessing or using our website and purchasing products from us, you agree to be bound by these Terms of Service and all applicable laws and regulations. If you do not agree with any of these terms, you are prohibited from using or accessing this site or purchasing our products. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

1. Definitions

"Company" refers to Brandcharger, a South African corporate gifts company.
"Customer" refers to any individual or entity purchasing products or services from the Company.
"Products" refers to the corporate gifts, promotional items, and other goods supplied by the Company.
"Services" refers to any branding, customization, or related services provided by the Company.
"Website" refers to Brandcharger's online presence, including brandcharger.co.za.

2. Orders and Quotations

  • All quotations are valid for 30 days from the date of issue.
  • Orders are subject to acceptance by the Company and product availability.
  • Minimum order quantities may apply to certain products or customization options.
  • Custom branding requires final artwork approval from the Customer before production.
  • Lead times for orders vary depending on the product, customization requirements, and current production schedule.

3. Pricing and Payment

  • All prices are quoted in South African Rand (ZAR).
  • Prices exclude Value Added Tax (VAT) unless explicitly stated otherwise.
  • Standard payment terms are a 50% deposit required upon order confirmation, with the balance due before delivery. Alternative payment terms may be agreed upon in writing.
  • Accepted payment methods will be communicated during the invoicing process.
  • The Company reserves the right to adjust prices due to currency fluctuations, supplier cost changes, or unforeseen circumstances.

4. Delivery and Risk

  • Delivery times provided are estimates only and are not guaranteed.
  • Risk of loss or damage to products passes to the Customer upon delivery.
  • Delivery costs are additional unless otherwise specified in the quotation or invoice.
  • The Customer is responsible for ensuring adequate arrangements are in place to receive delivery of the products.

5. Returns and Refunds

  • Custom-branded items are non-returnable and non-refundable unless they are defective or not as per the approved artwork.
  • Standard, non-customized items may be returned within 7 days of receipt, provided they are unused, in their original packaging, and in re-saleable condition.
  • Defective products will be replaced or refunded at the Company's discretion.
  • The Customer bears the cost of return shipping unless the product is deemed faulty by the Company.

6. Intellectual Property

  • The Customer warrants that they own or have the necessary rights and permissions for any artwork, logos, or designs supplied to the Company for customization.
  • The Customer indemnifies the Company against any claims, damages, or costs arising from intellectual property infringement related to supplied artwork.
  • The Company retains all intellectual property rights to its own product designs and marketing materials.

7. Limitation of Liability

  • The Company shall not be liable for any indirect, incidental, special, or consequential damages arising from the use or inability to use its products or services.
  • The Company's total liability for any claim arising out of or in connection with an order shall not exceed the total value of that order.
  • The Company shall not be liable for any failure or delay in performing its obligations where such failure or delay results from any cause beyond its reasonable control (force majeure).

8. Governing Law

  • These Terms of Service shall be governed by and construed in accordance with the laws of the Republic of South Africa.
  • Any dispute arising out of or in connection with these Terms of Service shall be subject to the exclusive jurisdiction of the South African courts.

9. Contact Information

Email: sales@brandcharger.co.za
Phone: +27 (0)12 668 1093
Address: Limeroc Industrial Park, Centurion, Gauteng, South Africa